Skype has sent out emails to Skype subscribers with a voucher for $1 credit by way of an apology for the downtime it experienced recently. Tony Bates CEO of Skype writes:
As 2010 draws to a close, I would like to take a moment to thank each of you for your patience, understanding, and support during Skype’s recent outage.
We know how important your Skype conversations are to you and we take any disruption to our service very seriously. We are pleased to confirm that Skype is back to normal allowing you to connect with friends, co-workers, family and loved ones.
As a valued customer of Skype, we would like to offer you a sincere apology and offer you our gratitude with a credit voucher worth a call of more than 30 minutes to a landline in some of our most popular countries, such as USA, UK, Germany, China, Japan. Or spend it however you like on Skype.
This is a nice gesture given that Skype is essentially a free service, however millions of people rely on Skype for VOIP telephony and pay regular monthly subscriptions in order to make use of it. This isn’t the first Skype outage since the service gained popularity, but its certainly the largest. How badly did it affect you, and is $1 enough compensation when you were unable able to use it?
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