Starting today, November 1, Tech Team members will be available on the phone, online and in selected stores to help any Vodafone customer with their technical issues for free. The Tech Team are specially trained and know the ins and outs of the latest products and services and to take the jargon out of technology – they and are focused solely on customer service so they can give people the confidence to enjoy their new phone to the full. For new and upgrading customers, the Tech Team will make sure that they pick the handset that is right for their needs and help get them up and running with it.
To make the switch between handsets – and even phones with different operating systems – as smooth as possible, all retail stores have been equipped with Vodafone’s exclusive RED Box. It can transfer contacts, texts, pictures, videos and music between devices ‘while you wait’. RED Box is able to connect a staggering 3,500 different types of phone from a wide range of manufacturers. As well as transferring content between devices, it can be used to back-up the contents of a phone to an SD card or USB stick. Some of the devices that RED Box can connect to are more than a decade old, meaning that customers who have photos that are locked in an old phone will be able to retrieve their precious memories.
Tech Team and RED Box are the latest evidence of Vodafone UK’s drive to put the mobile internet into everyone’s hands. They build on the recent announcement of Data Test Drive, which gives all new and upgrading pay monthly customers as much data as they want, to use for whatever they want for the first three months, and Vodafone Buyback, which offers customers up to £270 on their old mobile when they upgrade.
Guy Laurence, chief executive, Vodafone UK said:
The current crop of smartphones have more computing power than the rockets that sent astronauts to the moon. Our Tech Team are here to give customers everything they need to make sure that they are able to harness all that power and use it to get the best possible experience from their smartphone. Coupled with Vodafone Data Test Drive and the new RED Box, Tech Team will give customers the confidence to take part in the growing smartphone revolution.
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