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Key questions to ask of your online presence before 2020

These days, it’s vital that your business has an online presence and is making the most of the opportunities that exist online to promote your products and services. Whether this is taking advantage of social media as a means of connecting with clients, or building a website that represents your brand is uncertain, but there are a few important questions you should be asking yourself ahead of 2020.

Am I targeting the right market?

It’s important that when you’re operating your business online you’re targeting the correct market and creating content that your customers will love. Sometimes, social media can be attractive because you feel like you have access to so many potential customers, but if you’re not targeting people who are most likely to buy or use your goods and services then you’re going to be wasting your time. If you’re struggling to hone in on your target market it could be a good idea to hire a professional digital marketing service to deal with your online output –  read more here about how to do this.

Do I sound the way I want to sound?

Your business also needs to come across well online, as well as in real life. In the past it was easier to separate a business from their online presence and their high-street presence, but the lines are increasingly becoming blurred. Hiring a marketing manager is a positive way to work on your tone of voice and get your business sounding the way you want it to sound. This can be anything from improving the way you communicate to your customers on social media, or even working on the way your product descriptions sell your products – there’s always room for improvement.

What’s my customer journey like?

Building an online presence for your business can be a difficult process, and when you’re not tech-savvy, building a website that works for your customer can fall by the wayside. User experience is important, and there are many steps you could consider to improve the overall journey of your customer. Think about how easy you are to find on search engines and social media; is your website directing your customer to the products and services they need? These are the questions you need to be asking yourself as a business owner online in 2020.

One way of improving your customer experience is by hiring the professional services of a digital marketing expert. A professional can complete research into your brand and customer base and deliver outcomes that drive sales and customer interaction across online platforms.

Building an online presence for your business is a difficult process, and it’s important you take the right steps from the start to ensure the process is made as easy as possible. Whether it’s developing business continuity with your tone of voice, or improving your customer experience, the aforementioned questions will go a long way in helping you improve your online presence ahead of the New Year.


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